About us
Client Testimonials
What certified clients say about the audit experience — including the parts that were uncomfortable.
These are placeholder testimonials
The quotations below were written to demonstrate page layout. They are not real client statements. Publishing fabricated testimonials would be a misrepresentation, and it is a particularly serious one for a certification body whose entire value rests on the accuracy of what it publishes. They will be replaced with real, consented, attributable quotations — or the section will be removed — before this site goes live.
Feedback
From organisations we have certified
The audit team was thorough and professional, and genuinely helped us improve our QMS rather than just tick boxes. The nonconformities they raised were ones we should have found ourselves — which is exactly what we were paying for.
What stood out was the transparency on audit days. We were shown the IAF MD 5 calculation with the quotation, so there was no negotiation about scope creep later. Every quote we had received before was a single number with no explanation.
Our ISO 27001 auditor had actually run infrastructure. He asked to see access review evidence and change records instead of reading our policy documents back to us. The findings were uncomfortable and completely fair.
We had a customer deadline for FSSC 22000 that we did not think was achievable. GMSCPL scoped it honestly, told us which parts were at risk, and we made the date. The honesty at the start was worth more than the speed at the end.
The lead auditor course changed how our internal audits work. Our team stopped writing findings about missing signatures and started writing findings about process failures. Our last certification audit had two minors instead of nine.
Multi-site certification across four states was handled without us chasing anyone. Surveillance reminders arrive before we need them and the client relationship manager actually knows our scope.
How we collect feedback
Feedback goes into auditor evaluation, not into a marketing folder
Client feedback on audit quality is a control, not a testimonial pipeline.
- Every client is invited to give feedback after each audit, including surveillance.
- Feedback on auditor conduct and technical competence goes into auditor evaluation records.
- Negative feedback triggers review, and where warranted a witnessed audit or scope removal.
- Feedback is an input to our own management review, alongside complaints and appeals.
- We ask for permission separately before quoting anyone publicly.
- We do not offer commercial incentives in exchange for a testimonial or a review.
Prefer detail to quotations?
Case studies set out what was actually found, what changed as a result, and what the measurable outcome was — which is considerably more useful than a five-star rating.
- From OEM audit failure to IATF certification in nine months
- Enterprise security review cut from eleven weeks to four days
- GFSI recognition achieved in time for a national retail listing
- Integrated certification across eleven active sites
Next step
Ready to get certified?
Talk to our certification specialists. We will scope it honestly, show you the audit-day calculation, and tell you if the timeline you need is not realistic.